1. Who we are
DroneClean is run by Matteo Dante, Italy (an individual, not yet VAT-registered), the controller of the personal data described here (“DroneClean”, “we”, “us”).
For anything about your data, write to support@droneclean.app.
2. What we collect
- Your account: your name, email address and profile picture, which Google gives us when you sign in with your Google account, and Google's identifier for that account. Your picture shows on your profile and in the page header, loaded from Google's servers. We never see your Google password.
- Your videos: the clips you upload, the point and size you mark on the shadow, and what we make from them (clean videos and free previews). Videos can show places and people, and their files can carry details such as the date, the camera and the location where they were filmed.
- Your purchases: which pack you bought, when, and its transaction reference. Payments are handled by Stripe: we never see your card details.
- Credit requests (the free beta): how many credits you ask for, what you tell us you are working on, the link you add if you add one, and our answer.
- Counting free credits (the free beta): to give each connection only so many welcome credits a day, we store a keyed hash of your IP address (a code made from it with a secret key, from which the address cannot be read back) with the day and a count. Never the address itself.
- How you use DroneClean: your balance, the clips you clean and their status, and technical data such as your device, browser, IP address and request logs.
- How you use the site, only if you allow analytics: the pages you open, the site that sent you (without its search terms), the steps you take in the editor and when buying credits (for example: a clip opened, a preview made, a pack bought, with its length, size and price), your device, browser and approximate location (country and city, from your IP address), under a random id of this browser that is never linked to your account. Never your videos, their names, your email address or your name.
- Messages: what you write when you contact us.
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Providing DroneClean: your account, removing the shadow from your videos, showing and delivering the results, keeping your balance | Performance of our contract with you |
| Payments, invoices and accounting records | Contract; legal obligations |
| Improving DroneClean: training, testing and evaluating our shadow-removal models with uploaded videos, the marks and the results, and finding and fixing errors | Our legitimate interest in making the product better. You can object at any time (section 7) |
| Measuring how the site is used (which pages and steps work, where people stop), to improve it | Your consent (“Allow analytics”), which you can withdraw at any time with “Cookie settings” |
| Deciding the credit requests of the free beta (reading what you wrote and the link you gave) | Performance of our contract with you |
| Security, preventing abuse and fraud | Our legitimate interest |
| Limiting the free beta's welcome credits per connection and per day (the keyed hash of your IP address) | Our legitimate interest in preventing abuse of the free credits |
| Answering your messages | Contract; our legitimate interest |
How we use your videos to improve DroneClean
Removing a shadow well depends on seeing many real clips: grass, sand, water, snow, fast FPV flights and slow cinematic shots. So we may keep uploaded videos, the marks you place and the results, and use them to train and test the models that do the work. People working on DroneClean may look at them for that purpose.
We do not sell your videos, we do not use them for advertising, we do not publish them and we do not use them in our marketing without your separate permission. We do not use them to identify the people who appear in them. If you do not want your clips used this way, turn off “Help improve DroneClean” in your profile's settings, or write to support@droneclean.app: from then on we leave them out, and we delete the copies we kept for this purpose.
5. Where your data goes
We store and process your data in the European Union. If a provider needs to move data outside the European Economic Area, we make sure it is protected: by a decision of the European Commission that the country's protection is adequate, or by the Commission's standard contractual clauses.
6. How long we keep it
- Uploaded videos: 7 days, the time to clean them and to preview them.
- Clean videos: 30 days, so you can download them again; free previews: 7 days.
- Clips kept to improve DroneClean: up to 24 months, then deleted, unless you object sooner.
- Your account: until you delete it. Purchase records: as long as tax and accounting law requires (in Italy, 10 years).
- Credit requests: as long as your account exists; they are deleted with it. The keyed hash of your IP address that counts the free credits: two days, then it is deleted at our server's next clean-up (usually within minutes, at the latest the next time the service runs).
- Technical logs: up to 30 days. Analytics: up to 12 months.
7. Your rights
You can ask to access your data, to correct it, to delete it, to limit how we use it and to receive it in a portable format. You can object at any time to the use of your videos to improve DroneClean, and to any other use based on our legitimate interests. Where we rely on your consent, you can withdraw it at any time.
Write to support@droneclean.app, or delete your account from your profile: that deletes your account, your videos and your jobs at once. We answer within one month.
You can also complain to a data protection authority: in Italy the Garante per la protezione dei dati personali, or the authority where you live or work.
9. The creator program
Some creators share a link or a code that gives new accounts extra credits, and earn a commission on the purchases of the customers who join with it (the creator program terms).
- If your account claims a creator's code, we record which creator, when, and whether it came through their link. We use it to add the extra credits and to work out the creator's commission on your purchases for a limited time, 12 months unless agreed otherwise. Legal basis: our contract with you, and legal obligations for the accounting records. When you delete your account, this link to the creator goes with it; the commission records our accounts must keep stay, without your identity where possible.
- Creators see only monthly totals (opens of their link, claims, paying customers, money received), never who you are, what you bought or when.
- A creator's link page counts its opens as a plain number per day. It sets no cookie and keeps nothing on your device that ties you to the creator, and the count holds no IP address or other detail about you.
- If you are a creator, we keep your name, your email, your link and code, when you accepted the terms, your commissions and your payouts (amount, date, method and reference; no bank or PayPal details), for as long as tax and accounting law requires (in Italy, 10 years).
10. Children
DroneClean is not meant for children under 16, and we do not knowingly collect their data. If you think a child has given us data, write to support@droneclean.app and we will delete it.
11. Security
Everything travels over encrypted connections. Videos are stored privately and reached only through signed links that expire. Only the people who run DroneClean can access your data, and only when their work needs it.
12. Changes to this policy
If we change this policy, we update this page and its date. If a change matters to how we use your data, we tell you by email or in the app before it applies.